Status updates
FreeThe parcel status is updated on the website at every stage — from receipt to pickup
The whole process
1
Purchasing from online stores
Place an order yourself or with the help of ExpressUS staff at any online store in the USA or Turkey — use our warehouse address as the delivery address
2
Receiving, packing and preparing for shipment
We receive parcels at warehouses in the USA and Turkey, check the contents and prepare them for shipment to Bishkek
Repacking
FreeFree parcel repacking for safe transportation
Box disposal
FreeWe remove unnecessary boxes to reduce volumetric weight and delivery cost
Content check
FreeWe check parcels for goods prohibited for shipment
Content photo
Extra feeWe'll take a photo of the parcel contents and send it to you for review
Storage up to 30 days
Extra feeIf you need to wait — we store the parcel at the warehouse for up to 30 days.
3
Parcel pickup in Bishkek
After the parcel arrives in Bishkek, you'll get a notification on the website and by email. You can pick it up yourself or order city delivery
Pickup office in Bishkek: Manaschy Sagynbai st., 135 (Grand Victoria residence).
Tel: 0550 321 550 (USA) · 0553 321 550 (Turkey).
Our services
The range and prices in US and Turkish online stores are often better than in Kyrgyzstan.
But many stores don't accept Kyrgyzstani bank cards and don't ship directly.
Luckily, ExpressUS helps you shop without limits: pay, purchase and deliver orders to Kyrgyzstan
Delivery terms from the USA 🇺🇸
Purchasing from online stores
Get access to any goods, even if the store doesn't accept Kyrgyzstani bank cards. Choose an item – pay in any convenient way.
Warehouse address
Warehouse in the tax-free state of Delaware – save 8–10% on every order. The address is provided free of charge to all registered customers
No sales tax – save up to 10%
Parcel handling at the US warehouse
- Parcel status updates on the website
- Free parcel repacking
- Checking parcels for Prohibited goods
- For an extra fee: parcel photo, content check, returns, storage up to 30 days
Shipping terms
- Weekly on Thursdays
- Parcels delivered before Monday evening (US time) are subject to shipment
- Delivery time is 7-10 calendar days from the date of shipment from the USA
- Email notification on arrival
Most orders ship on time. During sales there may be delays, which we will inform you about in advance
Delivery terms from Turkey 🇹🇷
Warehouse address
Warehouse in Istanbul for purchases in Turkish online stores. The address is provided free of charge.
Handling at the warehouse
- Status updates on the website
- All boxes are kept by default
- Checking parcels for Prohibited goods
Shipping terms
- Weekly on Saturdays
- Parcels delivered before the end of Friday, Istanbul time, are subject to shipment.
- Delivery time is up to 5-7 calendar days from the date of shipment from Turkey
- Free parcel tracking
- Email notification on arrival
If an item is shipped to Turkey from Europe or another country, customs duties may apply – sometimes higher than the item's value, e.g. about $50 for a t-shirt. Such orders may also be delayed at customs, and the issue will need to be resolved with the store. We do not provide customs clearance services for parcels from there
